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NYPL Hudson Valley Renegades

Hudson Valley Renegades Unveil Customer Service Reward Program

July 13, 2004 - New York-Penn League (NYPL)
Hudson Valley Renegades News Release


FISHKILL, NY (July 13, 2004)- The Hudson Valley Renegades today announce that a rewards program has been initiated to increase fan satisfaction and enhance customer service. Starting July 15th, fans will be randomly selected by a member of the Renegades staff before each game with instructions to administer a Gold Pin upon any Renegades employee who demonstrates excellence in customer service.

"The success and prosperity of any business is invariably related to the level of service provided to customers," said David Burke, general manager. "We initiated this program as a way to enhance our reputation with our fans and the experience that we provide them when they come to Dutchess Stadium. This program allows the fans to directly communicate with our staff their thoughts on our performance."

The program also provides employees with an educational outlook on what outstanding customer service looks like, how to listen effectively to the customer, explore ways to deal with challenges, and learn how to recover from those situations. There will be approximately 500 pins that will be given out during the 2004 season.

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The opinions expressed in this release are those of the organization issuing it, and do not necessarily reflect the thoughts or opinions of OurSports Central or its staff.

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