NAHL 2019-2020 Season Cancellation FAQ
March 17, 2020 - North American Hockey League (NAHL)
Topeka Pilots News Release
The North American Hockey League (NAHL) has announced that the current 2019-20 season, including the 2020 NAHL Robertson Cup Playoffs and Championship, have all been canceled due to the international medical emergency caused by COVID-19 and pandemic.
WHAT IS THE PILOTS INDIVIDUAL TICKET REFUND POLICY?
Fans who purchased tickets online directly from Ticketmaster will be subject to Ticketmaster's event cancellation policies, which can be found HERE.
The refund request for all of our remaining games has already been submitted to Ticketmaster. Due to the high volume of requests they are receiveing, they are issuing refunds in chronological order based on event date.
Please give them time to process this, and if you have any questions you can contact Ticketmaster customer service at 1 (800) 653-8000.
If you purchased tickets in person at the box office, you will need to take all of your tickets for remaining games to the box office where you will receive a refund. However, since the Stormont Vail Events Center is currently closed, in-person refunds will begin at a later, designated date. Please stay tuned for more information on when the building reopens to the public and in-person refunds can begin.
WHAT ABOUT REFUNDS FOR SEASON TICKET HOLDERS?
Full season ticket holders have four regular season home games remaining in their 2019-2020 plan. The method of refund will depend on how you originally paid for your season tickets. If you paid with credit card, we will refund the appropriate amount (based on your section price and amount of seats) back to your card. If you paid with cash or check, your refund will have to be processed through our accounting department and you will receive a physical check in the mail. Please allow approximately three weeks for this check to arrive.
Half season ticket holders will receive a refund for the remaining games of your 14 game package. You will be refunded appropriately for the games dates you submitted to attend March 27 - April 4, meaning refund amounts will vary from account to account. If you have already used all 14 of your games, you will not receive any refund because your ticket package has been fully used.
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North American Hockey League Stories from March 17, 2020
- Amarillo Bulls Announce Cancellation of Season and Robertson Cup Playoffs - Amarillo Bulls
- 2019-20 NAHL Playoffs, Robertson Cup Canceled - Aberdeen Wings
- NAHL Announces Cancelation of 2019-20 Season, Robertson Cup Playoffs Due to COVID-19 - NAHL
- NAHL 2019-2020 Season Cancellation FAQ - Topeka Pilots
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