2019-20 Season Update: Frequently Asked Questions
Dear PhiladelphiaÂ Wings Season TicketÂ Members,
As you know, with yesterday's announcement from the NLL pausing this season, allÂ PhiladelphiaÂ WingsÂ games scheduled atÂ the Wells Fargo Center are postponed until further notice. The safety of our fans is our number one priority, even if that means lacrosseÂ will notÂ be playedÂ for the time being.
As this situation continues to rapidly evolve, we thank fans for their patience and understanding and want to be as transparent as possible regarding our next steps.Â We recognizeÂ that you,Â understandably,Â willÂ have questionsÂ regarding your tickets, and we are committed to working with you to provide the most accurate information as it becomes available.
Below, you'll find answers to some of the most immediate questions we knowÂ you have.
I haveÂ tickets for an upcoming game.Â What do I do?
As of this moment, all fans shouldÂ hold their tickets. TheyÂ will be valid for rescheduled games.
What if games are cancelled or played with no fans present?
TicketsÂ for cancelled games or games played with no fans present will be eligible for credits and/or refunds.Â As additional updates regarding cancellations become available, we will promptly communicate them.
Does this affect otherÂ WingsÂ events?
Effective immediately, all Philadelphia Wings events will be paused until play resumes for the NLL season.Â This includes the Turf Row Member meet and greet, Pre-Game Turf Times, and Wings Sales events. Â Information on new dates and times will be communicated when they areÂ determined.
How does this affect group tickets for upcoming games?
For groups that purchased Wings tickets for an upcoming game and were scheduled to participate in a pre-game or halftime activity, you will be contacted when rescheduled dates are determined.
How does this affectÂ my WingsÂ 2020-21Â Season Ticket Renewal?
Information regarding renewals for the 2020-21 season will be sent out once decisions have been made around postponed games for the current 2019-20 season.
Are other Wells Fargo events going on as planned?
All Wells Fargo Center events through March 31 have been postponed. We will communicate updates as they become available.
We will continue to communicate via email with allÂ Wings Season Ticket Members as more information becomes available.Â Fans canÂ alsoÂ visitÂ WingsLax.com and follow theÂ WingsÂ social channels forÂ the mostÂ up-to-date information.
Please reach out with any specific questions unanswered on the FAQs page,Â and we will do our best to assist.
We hope the entireÂ WingsÂ Family stays safe and healthy as we look forward to welcoming you back to the Wells Fargo Center.
-Â The PhiladelphiaÂ Wings
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